-Presales partner. Jump on discovery calls, white-board integrations, and explain Bland’s unique features (and ability to drive value) when speaking with product and engineering leaders. You’re working directly with an AE to sell Bland – and to scope an implementation timeline and plan. Own implementation start-to-finish. Design, build, and iterate pathways; wire up APIs; test relentlessly until the agent has “Bland tone” and feels human. -Coordinate stakeholders. Engineers, product, operations, and anyone else who’s involved with implementation—you’ll corral them, set timelines and expectations, persistently follow up, and make sure timelines are hit and outcomes are delivered. Move fast and iterate. You build a thorough first agent (based on the scoping you define with the customer) and then you get it into production as fast as possible. You listen back to real calls, fix edge cases, then actively share those results with the customer’s team to build excitement and demonstrate the progress you’re driving. -Expand the footprint. By embedding yourself in the customer’s organization, you understand the business priorities, know the value calls are driving, and you identify new opportunities for expansion and then are incredibly persistent to scope those expansions and work with sales to close the upsell. -Be the face of Bland. You are the customer’s champion, their best employee, and you treat them with unreasonable hospitality. You travel on-site, get to know our customers on a human level, and develop real relationships with our champions and other stakeholders, going above and beyond to host training sessions and dinners.